Complaints
We hope that the school can resolve any complaints that parents may have. Therefore any complaints, in the first instance, should normally be made to the Head Teacher, and it is hoped that in most cases complaints will be dealt with at this informal level.
If the complaint cannot be resolved at this local level (i.e. with the Head Teacher), then the parent should submit his/her complaint in writing to the Chair of the Governors (who will acknowledge receipt of the complaint and inform the LEA that a complaint has been received). If the Governing Body cannot resolve the matter the complaint can be referred in writing to the LEA, who will arrange for an investigation to take place.
If you require any detailed information on the Complaints Procedure, full details are available on request from the school office.